Shipping & Delivery Policy
At Gary & Janet Melbourne, we aim to deliver your order as efficiently and smoothly as possible. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Time
Estimated delivery time is 3–7 business days, depending on your location within Australia.
Please note that during busy periods, slight delays may occur due to high demand or logistical factors.
Shipping Method
We work with trusted international logistics partners to ensure safe and reliable delivery of your order. All shipments include tracking so you can follow your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Delivery Responsibility
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Once a package is marked as delivered according to tracking, responsibility transfers to the customer.
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Please ensure that your shipping details are correct when placing your order.
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Any address changes must be reported within 24 hours of placing the order.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
info@garyjanetmelbourne.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM
